Kj's Crafts
Handcrafted Soaps
For All Occasions

Tucson, AZ
kjscrafts@gmail.com

Home Log In Register My Account Shopping Cart Help Contact Us

How do I sign in to this site?
To sign in to your customer account, click Login on the menu bar and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar.

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How do I sign out of this site?
To sign out of your customer account, click Sign Out on the menu bar and you will return to the Login screen. If Logoff does not appear on the menu bar, then you are not currently signed in to the site.

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What if I forgot my password?
If you have forgotten your password, click Login on the menu bar to access the Login screen. At the bottom of the page, click on the Password forgotten? Click here. link. On the password retrieval page, you may enter your e-mail address, and then click Continue. We will send a newly generated password to the e-mail address we have on file for your account.

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How do I become a registered user for this site?
To become a registered member of this site, click Register on the menu bar and enter your Contact and Sign In information. Then click Continue. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one numeral and one letter.

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Do I have to register and sign in to purchase products?
No. You can browse our store and purchase items without registering. Once you have added a product to your cart and clicked the Checkout button, you can elect to register or continue as a guest without registering.

The benefits of registering are that we can make your shopping experience easier by keeping track of billing and contact information in a fully-secured environment protected by SSL technology. Added benefits include a member profile page and the ability to view your account history with us.

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How do I add an item to my shopping cart?
To add an item to your shopping cart, on the Product page click Add to Cart.

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How do I remove an item from my shopping cart?
To remove a single item from your shopping cart, select the checkbox under Remove, next to the item you wish to remove, and then click the Update button.

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Who can I contact if I have questions?
Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.

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Is my credit card information secure through this site?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. Rest assured that both your credit card information and personal information are protected.

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Can I update my account contact information?
To update your contact information you must first sign in. Click My Account on the menu bar to access your account information. Select the appropriate menu item on the My Account page.

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Can I change my e-mail address and password?
To update your e-mail address and password you must first sign in. Click My Account on the menu bar to access your account information. Select the appropriate menu item on the My Account page. You may update your e-mail address, first and last name, and change your password.
Please note: For security purposes, your password must consist of 7-32 characters and must include at least one numeral and one letter.

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Can I view my previous orders placed on this site?
To view your order history you must first sign in. Click My Account on the menu bar to access your account information. You will immediately see previous orders listed.

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Can I provide special instructions with my order?
You can include special instructions for orders during checkout. In your shopping cart, click Checkout (if you haven't already, sign in or continue as a guest). On the Shipping Method & Instructions page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Submit to continue with the checkout process.


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